Refund policy

Returns & Warranty Policy

Updated: 01 March 2026
Business Days: Monday to Friday, excluding weekends and public holidays

This policy is issued in accordance with the Consumer Protection Act 68 of 2008 (CPA) and outlines the rights and obligations of both the consumer and HR Accessories.

Returns Overview

Return Authorisation Required

All returns require a Return Reference Number provided by HR Accessories via email or WhatsApp .
Returns without authorisation may be refused.
Returns must be initiated within 7 business days.

Unless the return arises from an error by HR Accessories, return shipping costs are for the buyer’s account.

Approved refunds are processed within 7–10 business days after inspection and approval.

Incorrect or Defective Goods Supplied

If HR Accessories supplied an incorrect item, return shipping will be arranged at our cost.
Defects on arrival must be reported immediately with supporting photographs sent to email: order.hraccessories25@gmail.com or WhatsApp 072 5150189.
Resolution will be handled in accordance with CPA Section 56.

Change of Heart, Mind & Incorrect Purchases

CPA Notice – Change of Mind

The CPA does not compel suppliers to accept returns for correctly supplied goods based solely on change of mind or price comparison.

Returns for incorrect purchases are assessed at management discretion.
Goods must be unused, uninstalled, and resaleable.
Return shipping is for the buyer’s account.

Return Conditions & Packaging

Goods must be returned in original packaging or protective packaging, including all inserts, labels, seals and accessories.
All components must be present. No parts may be missing or substituted.
Items that have been installed or test-fitted are deemed used goods.
Damaged or incomplete packaging that affects resale value may result in refusal.
Goods damaged due to inadequate return packaging will not be credited.

In terms of CPA Section 20(6), a supplier may refuse the return of goods that are not in original condition or cannot reasonably be resold.

Warranty & Supplier Remedies (CPA Section 56)

All goods are supplied with an implied warranty of quality in accordance with Section 56 of the Consumer Protection Act.

Supplier Remedy Rights

In accordance with Section 56(2) of the CPA, where goods fail to satisfy the requirements of quality, HR Accessories reserves the right to elect whether to:

Repair the goods
Replace the goods
Refund the consumer

The election of remedy rests with the supplier and not the consumer.

Warranty claims are subject to inspection, testing, and assessment by the supplier or manufacturer. The supplier’s determination shall be final.

Electrical & Electronic Components

Electrical and electronic components are tested prior to dispatch.
Once fitted, many electrical items are non-returnable due to sensitivity.
Generic fault codes are insufficient for warranty claims.
Detailed diagnostic reports from professional equipment are required.

System-Related Failures

Many automotive components operate as part of an integrated system and rely on regular servicing and proper vehicle maintenance to function correctly. Failure to maintain a vehicle in accordance with manufacturer-recommended service intervals may result in premature or secondary component failure.

Components such as battery failure, wrong polarity connections and poor maintenance practices, but are not limited to these.

Damage or failure resulting from inadequate servicing, neglect, or continued operation of a vehicle with known faults is not considered a product defect and is not covered.

Service History & Fitment Verification

In the event of a warranty or quality-related claim, HR Accessories reserves the right to request supporting service and maintenance records from an accredited service centre.

This may include job cards, invoices, odometer readings, and workshop accreditation details (e.g. RMI-accredited workshops or equivalent), where applicable, to verify correct fitment, servicing history, and compliance with manufacturer requirements.

Failure to provide reasonable supporting documentation may result in the claim being delayed or declined, as permitted under the Consumer Protection Act.