Shipping policy

Shipping & Delivery Policy

Updated: 01 March 2026
Business Days: Monday to Friday, excluding weekends and public holidays

HR Accessories is committed to fast, reliable, and transparent delivery across South Africa and neighbouring regions. This policy explains how dispatch, delivery, and exceptions are handled.

Dispatch & Processing

Dispatch Rules

Orders are processed within 3 business days after cleared payment.
EFT payments: goods are released only once funds clear in our account (proof of payment alone is not sufficient).

Delivery Options

Regional shipping in South Africa: ±2-5 business days.
Economy Freight: 2–7 days for heavy or bulky items.
We use Courier Guy for all our deliveries.

Surcharges & Exclusions

Special access sites (farms, mines, universities, game reserves, power stations) may attract additional fees.
International deliveries are excluded but may be quoted on request.

Customer Responsibilities

Important Inspection Notice

Customers must inspect goods at delivery in the presence of the courier. Visible damage must be noted with the driver and photographed immediately.

Ensure someone is available to sign for delivery.
Goods are packaged with reasonable protection, but inspection at delivery is essential.
Courier companies rely on packaging condition and delivery signatures to validate claims.
Claims may be repudiated if damage is not recorded at delivery.
Visible damage must be reported with photos within 24-48 hours.
Redelivery fees may apply if addresses are incorrect or delivery attempts fail.

Delays & Disclaimers

Remote areas may have fixed delivery days or third-party handovers beyond our control.
Public holidays will delay dispatch and delivery.
Stock discrepancies may occur; refunds are processed if sourcing exceeds a reasonable timeframe of a month.